+995 591 503 444

TEAM

+995 591 503 444

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Michael Kerschbaumer 

Managing Director, Hospitality Excellence Expert

  • 30 years Experience and Passion for Service and Hospitality.

  • 20 years of Strategic Planning and Leading.

  • Several international diplomas in Hotel & Restaurant economy.

        + Huge Mystery Shopping experience. 

TOP-management positions in the last 20 years as Food & Beverage Director, Operations Director and as General Manager in Marriott Hotels in Europe as well as in Kazakhstan, Armenia, Turkey and in Georgia.

Consulting Areas:

  • Brand Positioning

  • Business Strategy

  • Preopening & Opening Support

  • Market Research & SWOT analysis

  • Reviewing & Creating Standards and Procedures

  • Hospitality Trainings and Service Improvements

  • Telephone Etiquette

  • Mystery Shopping and Brand & Production Protection

  • Head Hunting and Team Leadership

Countries: 

Georgia, 

Austria,

Turkey,

Germany,

Egypt,

Armenia & Kazakhstan

Anna Puchkova 

Marketing & Digital Marketing Expert

  • 3 international diplomas in Strategic Management, Strategic & Operational Marketing, Advertising & Marketing.

  • Hundreds of companies consulted (from startups to huge corporations), including Samsung, Rusal, Geocell, Palitra Holding, FinArtGroup, etc.

  • More than 8000 trainees.

  • Co-owner of the Facebook page dedicated to Georgia with more than 100 000 followers.

Consulting Areas:

  • Business Development and Competitive Strategy

  • Marketing and Comunication Strategy

  • Customer-oriented Approach

  • Building Brand Loyalty

  • No Budget Marketing and Promotion

  • Sales Fuel (B2B, B2C)

  • New Product/Service Development

  • On-line Communication Strategy and PR

  • Effective Web-site + Social Media Marketing

  • Corporate Social Responsibility

Countries: 

Georgia, 

Russia,

UK,

India,

Montenegro

+995 599 699 108

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Tamuna Kublashvili 

Business Development and Projects Expert

  • Almost 10 year experience in hospitality with international and local brands.

  • Experience in E channel services

  • Supporting Booking.com Netherlands office opening and operating in Georgia

Consulting Areas:

  • Sales optimization

  • E-channel strategies

  • pricing

  • Customer segmentation

  • Pre and opening support 

  • Staff developement and training

Countries: 

Georgia

+995 599 998 689

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Gia Elizbarashvili 

Food & Beverage Expert

  • More than 15-year experience in the International and local Hospitality Industry

  • Experience in working closely with investors, top management and board members

  • Being actively involved in international branded 5-star hotels openings in Georgia

Consulting Areas:

  • Implementing all necessary procedures

  • Motivating the team members – Taking people with you

  • High focus on Guest satisfaction strategies 

  • Thrilled to provide service on the high level

  • Strong focus on anticipating guest needs and requirements to drive customer loyalty 

  • Developing You and developing others

Countries: 

United Kingdom

Georgia

+995 557 778 874

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+995 555 446 647

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Olga Kipiani

Research & Business Specialist

+995 599 032 203

Rusa Lazashvili 

Rooms Operation Expert

  •  More than 8 years of experience in Service and Hospitality Industry in Hotels and Resorts

  • Highly experienced in Rooms Division and Hotel Operations

Consulting Areas:

  • Administrative and Organization activities 

  • Managing Online Booking Channels  & Channel Managers 

  • Preopening & Opening Support 

  • Reservations & Sales Support 

  • Staff development  & training 

  • Service & Quality improvement strategies

  • Developing Standards and their implementations

  • Social Media Marketing & Market monitoring 

  • Organizing Events & Activities to create local Destinations 

  • Financial Support 

Countries: 

Georgia

Mariam  Mirzikashvili

Talent Development 

+995 597 112 222

CONTACT US

Regus Business Center Leonidze Street 2, Tbilisi, Georgia

+995 591 503 444

© 2017 by STS Hospitality Georgia