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Georgia is to host an International Forum of Innovations for the Hospitality and Tourism Industry this fall. This comes after a memorandum of understanding that was signed between the Ministry of Economy and Sustainable Development of Georgia, the Copenhagen based Crea...

According to a Walker study, by the year 2020 customer experience will overtake price and product as the key brand differentiator. Studies validate that dynamic shifts in the hotel industry are taking place in 2018 – with the dominance of digital and mobile.

It is safe...

Whenever I speak at events across the country, I break down leadership to its most basic and practical form: It's about meeting the needs of people and developing them to their fullest potential.

When employees don't get the tools, training, time, development, expectati...

The start of a new year brings a higher drive to succeed as goals are made and strategies are set, so it's fitting to revisit what it takes to be a winner. Let's win this year by achieving our visions for 2018.

I am competitive and hate to lose - personal...

Back in 2015, a guest staying at Starwood Hotels tweeted that his room was cold. A few days later, he walked into his room to find an alpaca throw, a box of tea and a handwritten note waiting for him on his bed. He immediately took to Twitter to share a picture, taggin...

January 21, 2018

Michael Kerschbaumer is a hospitality professional who began his impressive 30-year career leading teams in the food and drink business. He has taken his skills and talent around the world, gaining experience by exploring the different markets and now leads S.T.S.Hospi...